Terms & Conditions

PLEASE READ THE FOLLOWING INFORMATION

Please double check your order and make sure you have the correct 'Billing' and 'Delivery' details
Too often we find that customers get confused and write their own personal address for delivery
Just be sure you have the correct information where needed
If you require a specific time for delivery or any other important information make sure you write it clearly in the Comment/Delivery section
 

Delivery Information

Our shop is open 7 days a week and delivery is available Monday to Sunday

We offer same day delivery Monday - Sunday to the following areas..
Bacchus Marsh, Maddingley, Darley, Coimadai (free of charge)
Melton, South, West, Brookfield, Kurrunjang, Pentland Hills ($10 delivery fee)

Monday - Friday deliveries (Same day if you let us know AM)
Greendale, Ballan, Blackwood, Dales Creek ($15 delivery fee)
Anakie, Balliang, Rowsley ($15 delivery fee)
Ballarat & Surrouding Suburbs ($15 delivery fee)

If the recipient is not home and you have not advised us that it is okay to leave the items, We will leave the recipient a calling card notifying them of a delivery
We will then organise with the recipient to either pick the flowers up from store (in which case we will add in some extra flowers or chocolates)
or organise another time to re-deliver the flowers when they will be home
We understand that everyone is busy and sometimes recipients may not be home so we do not charge for extra delivery if need be

 

Caring for your flowers

We buy top quality fresh flowers straight from the grower so we know that you are getting value for money
All flowers sent out have a delivery card attached with care instructions on how to look after your beautiful flowers
If these care instructions are followed then we guarantee your flowers to leave a lasting impression

 

Product Substitution/Availability

Please note that all flowers/products are subject to seasons or availability
If certain flowers/products are not available at the time we will substitute the selected product with items of greater or equal value
Please note that containers, vases and other packaging materials may change but we aim for this not to be an issue

 

Questions

If you have any questions at all or would like to make special arrangements please don’t hesitate to give us a call as we are more than happy to speak to you in person
At the end of the day we want you to be a happy customer and return to us for all your special needs



Thankyou very much for ordering with us, we hope to see you back again soon!